Our commitment is to keep your information secure

Welcome to the ck888 platform. This privacy policy ("Policy") applies to the online gaming platform operated by ck888 and describes how we collect, process, store, and protect the personal information of our users.

Protecting your privacy at ck888 is one of our top priorities. We believe that every user's personal information is valuable and deserves proper protection. This policy has been created so that you can clearly understand how your information is used and what rights you have.

By using our platform, you consent to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our platform.

While using the ck888 platform, we may collect the following types of information:

2.1 Information You Provide Directly

When you create an account with us or use our services, the following information is collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information — bKash, Nagad, Rocket, Upay account numbers or bank account details (for processing transactions)
• Documents required for identity verification (such as a national ID card)
• Username and password

2.2 Automatically Collected Information

When you browse or use the ck888 platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Date, time, and duration of sessions on the site
• Logs of pages visited and gaming activity
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

When you use our payment system, information about deposits, withdrawals, and other financial transactions is stored. Details of every deposit of ৳300 or more and every withdrawal of ৳1,000 or more are recorded securely in our system.

ck888 uses collected information only for the following legitimate purposes:

3.1 Account & Service Management

• Creating and verifying your account
• Age verification — only users aged 21 or older may use the platform
• Ensuring login security
• Processing payments and maintaining transaction history
• Providing customer service — support via live chat and email

3.2 Platform Improvement & User Experience

• Improving site functionality and performance
• Personalising the gaming experience based on your preferences
• Identifying and resolving technical issues
• Testing and launching new games and features

3.3 Security & Fraud Prevention

• Detecting unauthorised account access and fraud
• Monitoring suspicious transactions
• Complying with anti-money laundering (AML) regulations
• Implementing responsible gaming policies

3.4 Communication

• Sending important account notifications
• Sending transaction confirmation messages
• Providing support you have requested
• Sending relevant promotional information (subject to your consent)

ck888 applies industry-standard security measures to keep your information secure. Our security infrastructure operates on the following levels:

4.1 Technical Security

• SSL (Secure Socket Layer) encryption — fully encrypted during data transmission
• AES-256 grade encryption for stored data
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication (2FA) facility

4.2 Data Retention Period

Your information is stored according to the following policy:

• All account information is retained while the account is active
• Financial transaction information is kept for the period required by legal obligations
• After account closure, some information may be retained for a set period for security and legal reasons
• Information collected for marketing purposes is deleted immediately upon your opt-out

4.3 Payment Information Security

Your bKash, Nagad, Rocket, Upay, and bank account information is stored with the highest level of security. Full card or account numbers are never stored directly in our system — a tokenisation method is used instead.

ck888 never sells your personal information. However, information may be shared with trusted partners in specific circumstances to provide services:

5.1 Service Providers

• Payment processors — to complete transactions (bKash, Nagad, Rocket, Upay and banking partners)
• Game providers — providers such as Pragmatic Play, Spribe, PG Soft, and JILI may access gameplay data
• Technology and hosting partners — for infrastructure maintenance
• Customer service software providers — for live chat services

All these partners are contractually obligated to keep your information confidential and to use it only for the specified purpose.

5.2 Legal Obligations

In the following circumstances we may be required to provide information to authorities:

• In response to a court order or legal notice
• To assist in investigations into financial crime
• To comply with anti-money laundering regulations
• In an emergency situation to protect a person's life or safety

5.3 Business Changes

In the event of a business merger or acquisition, your information may be transferred to the new operating entity, but the terms of this policy will remain in effect.

The ck888 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies and Their Purpose

• Essential cookies — required to maintain login sessions and ensure security.
• Functional cookies — to remember your preferences (language, settings).
• Analytics cookies — to monitor and improve site usage.
• Performance cookies — to optimise page loading and site speed.

6.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the ck888 platform to not work properly. Please refer to your browser's help section for managing cookies.

As a user of the ck888 platform, you have the following rights over your personal information:

7.1 Right to Access Information

You may request to know what information ck888 holds about you at any time. We will provide you with a complete data report within 30 business days.

7.2 Right to Correct Information

You have the right to correct any inaccurate or incomplete information in your account. Information can be updated via account settings or through our support team.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations, ongoing investigations, or legitimate business requirements.

7.4 Right to Data Portability

You may request to receive your data in a structured, machine-readable format.

7.5 Right to Object to Processing

You have the right to opt out of marketing communications and to object to the processing of your information for specific purposes.

The ck888 platform is strictly for users aged 21 and above only. We do not collect information from minors and do not allow them to open accounts.

An age verification process is completed during account registration. If we confirm that a minor has opened an account using false information, that account will be closed immediately and all related data will be deleted.

If a parent or guardian believes their child is using our platform, please contact us immediately at [email protected].

ck888 reserves the right to change or update this privacy policy as needed. For any significant changes:

• The "Last Updated" date at the top of this page will be changed
• Registered users will be notified via email
• A notice may be displayed on the platform

Continuing to use the platform after an update will be considered as your acceptance of the revised policy. We therefore recommend visiting this page regularly.

If you object to any change, you have the right to close your account. Please contact our support team to do so.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. The ck888 data protection team will process your request promptly.

We commit that ck888 will always operate on the basis of transparency and fairness. Your trust is our greatest asset and protecting it is our first responsibility.